In the spirit of sharing here’s a collection of stats and approaches we’ve been working with for clients.
Just got back from snowy Bucharest in Romania where I was lucky enough to present at one of Orange’s Meet-up Events.
I have to thank Anca, her colleagues at Orange Romania (and it was good to see Vanessa again who flew over!) and the audience for making me feel really welcome plus the bloggers who have been really nice afterwards.
The presentation was the Real-time part of my 2010 Trends piece with a few extras and updates thrown in so if you want a few more diagrams about real-time customer service via Twitter and some more up-to-date graphs and examples you can find it below. The bad shirt can be found in a shop in London.
And I even got a Penguin for the team back in London.